Shipping Policy

Shipping Policy for Trumee

At Trumee, we are committed to delivering your favorite women’s westernwear right to your doorstep in a seamless and timely manner. With Shiprocket as our logistics partner, we ensure efficient and reliable shipping across India. Below is our detailed shipping policy to help you understand the process better.

Shipping Locations

  1. We currently deliver across all serviceable pin codes in India.
  2. If your location is not serviceable, our team will notify you at the earliest after your order placement.

Shipping Charges

  1. Flat Rate On Shipping:
    • Flat rate of 29 rupees for shipping is applicable on all orders.
  2. Express Shipping (if available):
    • Additional charges will apply based on the selected delivery speed and location.

Order Processing Time

  1. Processing Time:
    • Orders are typically processed within 1-2 business days from the date of order placement.
    • Customized or pre-order items may require additional time, which will be communicated during purchase.
  2. Dispatch Notification:
    • Once your order is dispatched, you will receive an email and SMS with tracking details.

Estimated Delivery Time

  1. Delivery times may vary based on your location:
    • Metro Cities: 2-4 business days
    • Tier 2 & Tier 3 Cities: 3-6 business days
    • Remote Areas: 5-8 business days
  2. Any unforeseen delays due to weather, logistical challenges, or public holidays will be communicated promptly.

Order Tracking

  1. You can track your order in real-time using the tracking link provided via email or SMS after dispatch.
  2. Alternatively, visit our "Track Your Order" page on the website and enter your order ID and email address.

Failed Deliveries

  1. If delivery fails due to incorrect address, unavailability of recipient, or any other reason:
    • The courier service will attempt redelivery up to two times.
    • If the package remains undelivered, it will be returned to our warehouse, and the order will be canceled. Refunds, if applicable, will be processed as per the refund policy.
  2. Customers are advised to double-check their address and contact details during checkout to avoid delivery failures.

Damaged or Missing Items

  1. If you receive a damaged package or items are missing, please:
    • Notify us within 48 hours of delivery via email or phone.
    • Share clear photographs of the package and items received for verification.
  2. Once verified, we will arrange for a replacement or refund as applicable.

Non-Serviceable Areas

  1. For locations where delivery is not serviceable, we will notify you within 24 hours of order placement and initiate a full refund if prepayment was made.

Important Notes

  • Holidays: Orders placed on public holidays or weekends will be processed on the next business day.
  • Multiple Shipments: If your order contains multiple items, they may be shipped separately, and you will receive individual tracking details for each shipment.

For any assistance or queries regarding shipping, please feel free to contact our Customer Care team:

  • Email: contact@trumee.in
  • Phone: +91-8882098526 (10 AM – 7 PM, Mon-Sat)

Thank you for choosing Trumee. We look forward to delivering happiness to your doorstep!

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