Terms and conditions

Terms and Conditions for Trumee

PLEASE READ THESE TERMS OF USE CAREFULLY. BY SIGNING UP TO AND/OR USING THIS PLATFORM AND OUR SERVICES, YOU AGREE TO BE BOUND BY ALL OF THE BELOW TERMS AND CONDITIONS AND PRIVACY POLICY.

The website at www.trumee.in  (“Website”) is owned and operated by Nirantaa Clothing Private Limited (“Trumee”, “we”, “us”, “our” and their respective connotations). The Website and any related mobile applications are collectively referred to as the “Platform”.

These terms of service (“Terms” / “Terms of Use”) describe the terms on which Trumee grants users of the Platform (“users”, “you”, “your” and their respective connotations) access to the Platform and should be read with the Privacy Policy available

Trumee provides a range of services through the Platform, including:

  • Enabling users to browse, comment on, and purchase fashion and lifestyle products such as clothing
  • Offering seamless payment processing, order fulfillment, and customer support services (“Services”).

By using the Services on the Platform, you agree to these Terms of Use, which may be updated by us from time to time. Continued use of the Platform following such updates constitutes acceptance of revised Terms.

HOW TO AVAIL AND USE THE SERVICES

  1. License: Trumee grants you a personal, limited, revocable, non-exclusive, and non-transferable license to access the Platform and use the Services as expressly permitted under these Terms.
  2. Prohibited Use: You shall not access the Platform or use the Services for any illegal purpose or in any manner inconsistent with these Terms.
  3. Service Updates: You may be required to install updates or upgrades to the Platform to continue accessing the Services.
  4. Account Registration: To access certain Services, you must create an account and provide accurate, up-to-date personal information.
  5. Account Security: You are responsible for maintaining the confidentiality and security of your account credentials. Notify us immediately of any unauthorized access to your account.
  6. Restrictions: You agree not to:
    • Impersonate others or create multiple accounts.
    • Provide false or misleading information.
    • Use another person’s account without authorization.

PRODUCT DESCRIPTIONS AND PRICING

  1. Accuracy: Trumee strives to provide accurate product descriptions, images, and pricing on the Platform. However, we do not guarantee that all information is error-free or up-to-date.
  2. Errors: We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information without prior notice.
  3. Pricing: All prices are displayed in INR and include applicable taxes unless otherwise stated.

ORDERS AND PAYMENTS

  1. Placing Orders:
    • Orders placed on the Platform are subject to acceptance and availability.
    • Trumee reserves the right to refuse or cancel any order for any reason.
  2. Payment Methods:
    • Payments must be made online via secure payment gateways provided on the Platform or through Cash on Delivery (COD).
  3. Order Confirmation: Once an order is placed, you will receive an email or SMS confirmation with order details.

SHIPPING AND DELIVERY

  1. Shipping:
    • Trumee ships to serviceable pin codes across India. Please refer to our Shipping Policy for detailed information.
  2. Delivery Timeline:
    • Estimated delivery times vary based on location and are communicated during checkout.
  3. Failed Deliveries:
    • If a delivery fails due to incorrect address or recipient unavailability, the order may be returned, and a refund will be processed per our policies.

RETURNS AND REFUNDS

  1. Eligibility:
    • Returns are accepted within 7 days of delivery for unused, unworn items in original condition with tags intact.
  2. Refunds:
    • Refunds will be processed within 7-10 business days after the returned item passes inspection.

CONTENT & COPYRIGHT POLICY

  1. Ownership: All content on the Platform, including text, images, logos, and designs, is owned by Nirantaa Clothing Private Limited.
  2. Prohibited Use: Users shall not reproduce, distribute, or exploit any content without prior written consent.

LIMITATION OF LIABILITY

  1. Trumee will not be liable for any indirect, incidental, or consequential damages arising from the use of the Platform or Services.
  2. Our total liability for any claim will not exceed the amount paid by you for the product or service in question.

TERMINATION

Trumee reserves the right to suspend or terminate your access to the Platform or Services for violations of these Terms.

PRIVACY AND DATA PROTECTION

  1. Data Collection: By using the Platform, you consent to the collection, use, and storage of your personal information as outlined in our Privacy Policy.
  2. Third-Party Services: We may share your information with third-party service providers for order fulfillment and payment processing.
  3. User Rights: You retain the right to access, modify, or delete your personal data stored on our Platform.

CANCELLATION POLICY

  1. Orders can be canceled within 24 hours of placement, provided they have not been processed for shipping.
  2. Once an order has been shipped, it cannot be canceled.
  3. Refunds for canceled orders will be processed within 5-7 business days.

CONTACT INFORMATION

For questions or concerns, contact us:

  • Email: contact@trumee.in
  • Phone: +91-8882098526 (10 AM – 7 PM, Mon-Sat)
  • Address: Nirantaa Clothing Private Limited, T-162,Sector 109,New Palam Vihar,Carterpuri Road,P.O.Palam Vihar, Gurgaon, Haryana -122017.

Thank you for choosing Trumee. We are committed to delivering quality fashion and services!

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